Expanding on their impressive list of Unified Communication solutions, CNP Technologies brings Five9 on board to provide businesses with premium cloud contact center software.
CHARLOTTE, N.C., April 27th, 2017 – CNP Technologies, LLC, a full-service network integration company that provides a variety of solutions for Unified Communications, Network Integration, and Cloud Services, has introduced a new contact center solution..
Five9 is a pioneer and leading provider of cloud software for contact centers. Since the Company’s inception, it has exclusively focused on delivering its platform in the cloud and disrupting a significantly large market by replacing legacy on-premise contact center systems. The Company’s purpose-built, highly scalable and secure Virtual Contact Center, or VCC, cloud platform delivers a comprehensive suite of easy-to-use applications that allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through application programming interface. Delivered on-demand, the solution enables clients to quickly deploy agent seats in any geographic location with only a computer, headset and broadband Internet connection, and rapidly adjust the number of contact center agent seats in response to changing business requirements.
“The engineering team at CNP is delighted to partner with Five9 in offering our customers a robust and fully featured contact center system that will bring to the table the reliability, solid performance and ease of use of a proven cloud-based solution” says Dan Wohlbruck, Voice Services Manager at CNP Technologies.
“We are pleased and excited to have the opportunity to partner with a high caliber company like Five9. Their fully-featured inbound and outbound cloud-based contact center solution will complement our existing unified communications offerings allowing us to deliver great solutions to our customers” added John Garrett, Chief Executive Officer and co-owner of CNP Technologies.
“Wendell Black, VP of Global Channels at Five9 had this to say: “We are excited to have CNP Technologies as part of the Five9 partner community. Their focus on customer service and their reputation for excellence will be a great fit in delivering a world-class Five9 customer experience.”
About CNP Technologies
CNP Technologies provides Unified Communications, Network Integration Services, and Cloud Services to clients in the Southeast and throughout the United States. CNP Technologies implements comprehensive solutions including VoIP, video conferencing, virtualization, data backup & disaster recovery, storage, security, intelligent WAN, and on-going support. CNP provides the highest quality on-site and remote support services available in the industry. CNP’s engineers bring over 200 combined years of information technology experience and maintain this edge by working closely with leading technology partners and continuous training. CNP is an industry-leading ShoreTel Partner and fourteen-time ShoreTel Circle of Excellence Award recipient. CNP allows you to focus on your core business by providing a solid technology infrastructure to support your voice and information system needs. For additional information, please visit www.cnp.net.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. For more information, visit www.five9.com.