“Gaston County was struggling with an expensive legacy system that was not very flexible, and difficult to support. Amidst difficult economic times, we have been pleasantly surprised by CNP and ShoreTel. The flexible, easy-to-manage and use, feature-rich Unified Communications system is far superior to our previous system, and we’ve calculated a 10 percent reduction in costs per year,” Jackson added.

ShoreTel provides brilliantly simple IP phone systems with fully integrated Unified Communications that enable companies of all sizes to seamlessly integrate all communications – voice, data, mobile, video and messaging – with their business processes. Independent of device or location, ShoreTel’s distributed architecture eliminates the traditional costs, complexity and reliability issues typically associated with other telephony solutions.

“Gaston County has rolled out the first of three phases to more than 650 of the eventual 1400 users. The rollout was very smooth and our users are ecstatic with the results,” Jackson said.

Gaston County Gaston County is located in the South Central Piedmont area of North Carolina. As part of the Charlotte Region, Gaston County offers a slower paced life with all the excitement of the big city right next door. The moderate climate and natural resources provide an abundance of recreational activities for residents and visitors alike. Gaston County boasts outstanding schools, a world-class hospital and a competitive market. For more information on Gaston County, visitwww.co.gaston.nc.us.