Frequently Asked Questions

Google-Postini Message Security

What equipment/systems do I need?

Google Message Security works with all common email servers, including Microsoft Exchange Server, Lotus Domino, Postfix, Sendmail, Macintosh OS X Server, and Novell Groupwise. The Message Security service can be also be used with most service providers and ISPs, but for filtering inbound email only. No specific, physical device is needed for the perimeter based service other than an in-place email server

How does the service work?

You change your MX records to point your email traffic through our Postini-powered data centers. To fully protect your organization, Google recommends that all customers configure their gateway to accept email traffic (port 25) for only the Google IP range. After activation, you can add users through the Administration Console and configure your filtering policies.

How will my users' email experience change?

Your users will no longer have to spend hours sorting through spam. You will also see a tremendous reduction in your overall in email traffic (Google stops the bad traffic in the cloud). Also, most customers notice a dramatic drop in their mail server utilization on the first day the service is enabled. This gives you more scalability with your existing systems.

How does the service detect viruses?

Google provides multiple layers of protection against viruses. The service leverages its visibility to emerging threats by monitoring attacks against our customer base and -- in real-time -- blocks IP addresses that are issuing virus attacks. In addition, Google utilities multiple anti-virus protections including zero-hour heuristics, coupled with multiple commercial anti-virus engines to detect existing and emerging threats.

Can users make their own adjustments to spam settings and allowed senders?

With our flexible policy management, users can be permitted to make their own adjustments to their spam settings, release quarantined messages, etc. Or, those controls can be kept within your IT organization or limited to select users. The choice is up to the you, depending on your current policies. If your policies change, you can make changes to who can adjust their spam settings instantly.

Hosted Exchange Services

How much flexibility will I have with other Hosted Exchange users within my own company?

Hosted Exchange behaves as if you have your own, in-house Exchange server. You can share Outlook contacts, calendars, tasks and files with co-workers.

Can I only access my email via the Outlook software client?

You may access your email via the Outlook client or use the web browser based interface referred to as Outlook Web Access. All that is needed is an internet connection. You may also access your email with several different kind of smartphone operating systems.

What types/brands of smartphones can I access my email with?

A custom CNP response will be required here to decide what we will and won't support - we've done this a few times any time new devices/OS' come out.

Must my entire enterprise participate in the Hosted Exchange subscription?

Hosted Exchange can be a subset of your messaging enterprise. Basic email users can exist on a POP provider while Hosted Exchange participants can have their email forwarded to the Hosted Exchange component.

Does Hosted Exchange come with any file sharing capabilities?

Yes, with a Hosted Exchange subscription you can institute Public Folder presence within Hosted Exchange and manage the security and access of those folders and files.