Frequently Asked Questions

Support

Who needs Network Integration Services or Support?

CNP provides services to customers who don't have internal IT staff, or CNP can augment current IT staff skill sets for projects or support services outside of the internal knowledge range.

How do customers engage with CNP for Support?

Most customers purchase blocks of time with CNP.  The Service blocks are pre-paid hours that do not expire.  CNP will work with each customer to size an appropriate block of time for their needs.

What do you support with your technical support services?

We provide both reactive and proactive maintenance and monitoring for most IT equipment, operating systems and software applications. We can assist you with:

• Patch Management and Service Pack update issues
• Anti-Virus and Anti-Spam management, update issues and remediation
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches
• Remote Help Desk and Onsite
• Servers, PC's, Laptops, Firewalls, Routers and Switches

What products do you sell and support?

CNP sells and supports a variety of business class hardware and software products to support our customer's networks. We are a Microsoft Gold Partner, and will work with each customer independently to find the appropriate hardware solution from PC's to Servers to Network Security.