“Frost & Sullivan recognizes that ShoreTel has demonstrated competitive strategy excellence, has properly identified industry trends and has positioned itself for long-term growth through sustainable strategies that deliver superior customer value,” said Elka Popova, program director at Frost & Sullivan. “The forward-thinking company offers solutions that help enhance user productivity, improve operational efficiencies and accelerate business processes. Its solutions are also easy to deploy and manage, and provide investment protection through scalability, resiliency, and reliability. ShoreTel is also fully committed to continually enhancing product and feature functionality to address evolving customer needs.”
“We are delighted that Frost & Sullivan has recognized our sound growth strategy, strong track record of successful execution, and unwavering focus on innovation and superior customer experience,” said Don Joos, president and CEO of ShoreTel. “As the report highlights, our value proposition of delivering brilliantly simple communications solutions, along with our unique architecture, focus on innovation and ability to deliver both premises-based and cloud solutions, continues to resonate with customers.”
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Matrix (DSM). The DSM is an analytical tool that compares companies’ performance relative to each other with an integration of quantitative and qualitative metrics. The DSM features criteria unique to each Award category and ranks importance by assigning weights to each criterion. The relative weighting reflects current market conditions and illustrates the associated importance of each criterion according to Frost & Sullivan. Fundamentally, each DSM is distinct for each market and award category. The DSM allows the Frost & Sullivan research and consulting teams to objectively analyze each company’s performance on each criterion relative to its top competitors and assign performance ratings on that basis. The candidates for the Company of the Year award are assessed based on the following DSM criteria: growth strategy excellence, growth implementation excellence, degree of innovation with products and technologies, leadership in customer value and leadership in market penetration.