Unified Communications Overview

CNP Technologies' Unified Communications solutions deliver better communications for less. IP-based telephone systems utilize existing networks for voice traffic and enable you to integrate applications to improve productivity in ways not available with "legacy", outdated phone systems. Innovative VoIP systems provided by partners like ShoreTel allow for centralized management while also delivering additional capabilities (such as a distributed support center and advanced call handling) to branch locations. This unique distribution architecture enables our clients to think about phone systems in new ways. Dynamic features like voicemail, find-me follow-me, distributed workgroups, and unified messaging work to empower users to be better connected and more productive. 

AN INTELLIGENT PHONE SYSTEM CAN HELP YOUR BUSINESS WORK SMARTER, FASTER.

Additionally, CNP offers a complete range of high-definition video communications solutions with telepresence quality that are simple to use and powerful enough to make participant viewpoints clear. Our high-def video conferencing solutions allow users to share multimedia and connect to multiple sites around the world over standard networks. Face-to-face meetings at a fraction of the cost! Now that's smart business.

ENHANCE YOUR SHORETEL SYSTEM

• CNPV2T Service - It is a fact that 80% of all business calls go to voicemail, and while voicemail is easy to leave, it is time consuming to retrieve. CNP believes this information should be easy to access. With CNP's V2T Service you can streamline the entire process of voicemail management
  The CNP V2T Service is a unified messaging solution that seamlessly delivers voicemail messages to email or text without the need to install a desktop or mobile client.
  
  Features:
  �    Read and listen to voicemails from any device
  �    Clientless deployment
  �    No user set-up required
  �    Instantly scan, prioritize, and respond from your PC or Smartphone
  �    See who called at a glance
  �    Click to play audio from your PC or Smartphone
  �    Read full text transcription of your voicemails from your PC or Smartphone
  �    One-Click Callback from Smartphone
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• CNP Reporting Portal - The Reporting Portal is a convenient, web-based portal that allows authorized users access to ShoreTel reports from any internet browser.
  Features:
  �    Includes most ShoreTel standard reports
  �    Includes additional detailed and condensed reports
  �    Reports optimized to greatly reduce generation time
  �    Access to reports from any machine via the web portal
  �    Allows multiple users to generate reports simultaneously
  �    Reports can be exported to Excel, Word or PDF
  �    Ability to have scheduled reports sent to email
  �    Ability to schedule processor intensive reports to run during off hours
  �    Customized reports available for an additional fee
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