When the functionality and performance of your communications system is linked to the success of your business, protecting your investment will help you derive the most value. Mitel Software Assurance (SWA) is one way to ensure longer life and optimal operation.
Available for MiVoice communication systems as well as other Mitel products like MiCollab or MiContact Center, Mitel Software Assurance helps you maximize the value of your Mitel solutions. Mitel SWA offers access to the latest features, provides support for the integration of business applications, and helps reduce security vulnerabilities with essential patches and updates.
Here are four reasons why choosing Mitel SWA vs. a standard warranty makes good sense:
- Keep Your Mitel System Current. Organizations are increasingly reliant on communications, collaboration and contact center solutions to drive growth and profitability. And with technology changing by the day, it is especially important to ensure your systems are current.
- Better Utilize Internal Resources. Your IT department has a lot on their plate. The purchase of an SWA helps shift the burden from internal resources to those who can expertly focus on your Mitel business communications system.
- Maximizing the Return on Your Investment. The purpose of the SWA is to support and complement your existing licenses and systems. An SWA keeps your system performing optimally with regular feature and system updates to ensure trouble-free operations and low total cost of ownership over the life of your system.
- Technical Support Services. As a Mitel platinum partner, CNP has access to key contacts within Mitel, as well as our own in-house experts, to provide fast, knowledgeable service and resources when needed. This is an important advantage, both from a cost and quality of service standpoint. Our direct line to the manufacturer allows us to obtain information and gather resources that can save you time and money when you need it most.
Mitel Software Assurance provides industry-leading, up-to-date system capabilities, while ensuring you maintain control over your phone system every step of the way.
With two different levels of service to choose from (Standard or Premium) you can select the right plan based on the unique needs of your business.
Standard SWA
- 8x5 access to technical support
- Software patch updates
- Hot fixes
- Entitlement to major software releases
Premium SWA
- Everything in the Standard subscription, plus:
- 24x7 technical support
- Access to online training resources
- Mitel Performance Analytics (MPA); this software tool keeps you on top of the performance of your system
Premium members can leverage added intelligence with MPA to identify voice and network issues before they impact your operation. This premium option literally pays for itself in a matter of weeks, not months or years.
CNP is a full-service, Mitel solution provider
We work together with you to manage your subscription, remind you when it’s time to renew and can help you continually plan to ensure your business communications solution is running optimally. Contact us today to get more details on Mitel’s Software Assurance and get the most out of your phone system today.