Support

CNP Remote Support

CNP Technologies uses Citrix OnLine's GoToAssist technology to securely and remotely connect to our customers servers and pc's to perform diagnostics and troubleshoot technical issues.

Please be sure you've already spoken with a CNP Engineer prior to joining a support session.

Welcome to CNP On-line Support!
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Online Support Request

Online Support Tickets are for NON-URGENT support requests only. For urgent, service affecting requests, please call 888-973-3737 (or 704-927-6600) and follow the prompts. To submit a NON-URGENT request for service, please complete the form below:

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Brief Description

CNP Spam Filtering

To check your message center and modify spam filtering settings

CNP VoIP Testing

Download NetAlly testing agent for network VOIP analysis.

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Events
May 17, 2012

Online Event- ShoreTel Administrator Training Webinar - Extending the ShoreTel System with Custom Applications

May 24, 2012

Online Event- How Do You Handle Call Accounting & Workgroup Reporting? webinar presented by @Comm

June 7, 2012

Online Event- UnComplicate Unified Communications with ShoreTel- webinar presented by CNP Technologies

June 12, 2012

Online Event- Introducing ShoreTel Cloud Services- Webinar presented by M5- ShoreTel's Cloud Division

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