As a valued customer of CNP Technologies, we offer assistance for
technical issues, service ticket status and billing questions.
Support Request
Important Customer Support Message
Our office will be closed November 27th and 28th for the Thanksgiving holiday. If you have a time-sensitive, service-impacting trouble ticket, please call 888.973.3737 or 704.927.6600, and follow the voice prompts. Available 24/7.
Customer Portal
For issues that are not time-sensitive, we encourage you to use our secure Customer Portal to enter a service ticket, as well as monitor the status.
Online Chat
The CNP Support team is available via online chat, Monday-Friday, 8:00 AM to 5:30 PM (ET). (Not available on holidays.)
CNP Remote Desktop Support
CNP Technologies uses a remote support agent to securely connect to our customers’ servers and computers to perform diagnostics and troubleshoot technical issues.
NOTE: Please contact a CNP Engineer before initiating any remote support session.