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Customer Support
& Inquiries

As a valued customer of CNP Technologies, we offer assistance for
technical issues, service ticket status and billing questions.

Support Request

For time-sensitive, service-impacting trouble ticket, please call 888.973.3737 or 704.927.6600, and follow the voice prompts. Available 24/7.

Customer Portal

For issues that are not time-sensitive, we encourage you to use our secure Customer Portal to enter a service ticket, as well as monitor the status.

Request Customer Portal Access

Online Chat

The CNP Support team is available via online chat, Monday-Friday, 8:00 AM to 5:30 PM (ET). (Not available on holidays.)

CNP Remote Desktop Support

CNP Technologies uses a remote support agent to securely connect to our customers’ servers and computers to perform diagnostics and troubleshoot technical issues.

NOTE: Please contact a CNP Engineer before initiating any remote support session.

Download Remote Support Agent for Windows
Download Remote Support Agent for Mac

Billing Questions

accounting@cnp.net

Chat Support Request

Support engineers are available for chat between 8:00 AM and 5:30 PM EST Monday through Friday. To start a chat, click the “Support Chat” icon in the bottom right of the screen.