Unified Communications means a phone system that’s as flexible as you are, one that lets you communicate and collaborate, wherever you may be.
ShoreTel is at the forefront of making unified communications easy to use:
For employees, using a ShoreTel system feels natural, intuitive.
For IT, proven tools and CNP support reduce demand on their time and free them for other projects.
CNP has installed and supports more than 150,000 seats of ShoreTel in more than 750 different organizations.
We’re one of just a few U.S. partners to achieve Platinum Partner status, and we’re the only 14-time winner of ShoreTel’s Circle of Excellence award.
The Client: A Large Managed Health Care Organization
The Challenge: Improve and Simplify Processes
This company’s call center was built on an outdated system that was hard to manage and expensive to maintain. Call statistics were difficult to process and display.
CNP’s Solution: Upgrade Technology with ShoreTel
Using Shoretel Contact Center, we re-designed their call center. New phones took less desk space while adding new features and greater usability. A new wallboard delivers real-time metrics for agent status and queue information, making call statistics readily available.