Contact Center Solutions | Charlotte, NC
Creating better customer experiences
We specialize in providing Contact Center solutions in the Charlotte, NC area. We provide Contact Center assessments for businesses of all sizes. Contact us today to speak to a Contact Center customer experience consultant.
Increase customer loyalty with better contact options
Gone are the days of the "Call Center"
What was once a "Call Center" has now become a "Contact Center" as customers' expectations for more interactive options has increased.
Whether it's being able to compose an email from their laptop, send a text from their smartphone, conduct a chat session from the web, or message you from Facebook, customer expect the ability to reach out in multiple ways.
CNP is ready to help you reach beyond the limits of yesterday’s "call center" to become a modern "contact center" with multiple options and levels of engagement to improve user experience and increase customer loyalty.
Our solutions intelligently pair customers and employees with the right resources at the right time.
AI-Powered Self Service
Omni channel support with AI-powered proactive self-service options to help you design a better customer experience.
A unified toolset that eliminates confusion, ensuring productivity and facilitates that support both onsite and ever-increasing work-from-home agents.
Keep track of all customer engagements to make sure each and every experience is the best it can be.
Timely Agent Reporting
Our systems ensure timely feedback, intelligent coaching and collaboration to boost agent potential.
As your company grows and call center needs increase, CNP can easily scale your call center solutions, with no interruptions.
Support Remote Agents