Microsoft Teams Support

Knoxville, TN

managed IT resources

Microsoft Teams Support & Consulting

Proudly serving Knoxville for over 25 years

CNP Technologies is your trusted local provider of Microsoft Teams support and consulting services in the Knoxville, TN area. Elevate communications and enhance collaboration by leveraging the full capabilities of Microsoft Teams. Contact us today to speak to a Microsoft Teams consultant.

What Is Microsoft Teams?

Teams is a collaboration solution within the robust suite of Office 365 services. It is chat-based and specially designed to cater to the modern workforce that includes global, dispersed, and remote teams. With Microsoft Teams, employees have a central point for sharing information, increasing their ability to work together.

Also, employees can organize chats in various ways. These include organizing by teams, projects, topics, etc. Combined with its integration with other Office 365 services such as SharePoint, Skype, and Exchange, this makes a powerful collaboration tool.

Key Microsoft Teams Features

Microsoft Teams has a wide range of features to enhance team efficiency and productivity. These include:

1. Hub
Often the challenge of supporting remote teams is that collaboration is greatly affected. This is because employees lack clarity on what colleagues are doing, thus limiting their capacity to contribute effectively.

Microsoft Teams easily addresses this challenge by creating a shared workspace for different applications. This allows them to work together on projects using applications such as Word, Excel, Planner, Delve, SharePoint, and Delve. Along with supporting collaboration, it also increases efficiency as users do not have to keep switching between applications.

2. Bots
As mentioned, the primary objective of Microsoft Teams is to increase productivity. To help with this, it has 24 Artificial Intelligence (AI) bots. Each of these bots can perform unique functions. By issuing chat-based commands, users can have the bots complete tasks.

Some of the bots on Microsoft Teams include:

  • Polly Bot - Helps users conduct polls on colleagues
  • T-Bot - Designed to answer basic queries that are frequently asked about Microsoft Teams
  • Statsbot - You can program it to deliver scheduled reports via sources such as Google Analytics and Salesforce
  • Growbot - Enables users to congratulate and appreciate colleagues 

3. Chat
The chat feature on Microsoft Teams is arguably the most beneficial for users. They can have public or private discussions with each other. Moreover, its integration with Skype video gives users access to additional social features. A prime example of this is the ability to add custom memes and emojis to conversations.

Microsoft Teams Support Services

If utilized well, Microsoft Teams can have a transformative effect on your company. This is from the way users interact and collaborate to their engagement and productivity. However, your team may not be ideally placed to fully capitalize on it due to its robust features.

This is where we come in. We offer Microsoft Teams support services via our team of experts well versed with the solution. Some of our solutions include:

Planning and Deployment
One of the biggest challenges that come with new technology is adoption. However, you won't have to worry about this. Our Microsoft Teams consultant will help you plan and deploy all the available Microsoft Teams services and features.

For the best user experience, we’ll take into account projected traffic, necessary bandwidth and technical capacity, as well as governance strategy.

Post Adoption Support
While you may provide your team with the full capabilities of Microsoft Teams, they may not be able to maximize on them. To prevent this, we also offer post-adoption support, which involves training employees.

Productivity Analytics and Consulting
Our Microsoft Teams support services are inclusive of productivity and analytics consulting. The primary objective is to ensure you get maximum value from the solution. We will help generate usage reports and data that show how employees use various features on Teams.

Round-the-Clock Support
Even after successful deployment and post-adoption support, we understand that you may encounter some challenges. If and when they occur, we have a support team ready to answer any questions you may have. The support team is always available, whether it’s day or night.

Governance Oversight and Compliance Monitoring
Depending on your industry and cybersecurity framework, your company has unique governance regulations. Our team will work with you to understand these policies and issue the necessary training to our support team.

Therefore, you can be confident that Microsoft Teams will be used in an ideal way without breaching governance policies.

Benefits of Microsoft Teams Support

With Microsoft Teams consulting, you’ll enjoy benefits such as:

  • Enhances Collaboration
  • Cost Reduction
  • Increases Productivity
  • Flexibility
  • Improves Security
  • Customization

Get the Best Microsoft Teams Consultant

As you prepare to introduce Microsoft Teams into your company, you’ll need the right support partner. This is a company that has well-versed Microsoft Teams consultants and values client success. This is exactly what you get with CNP Technologies. So, get in touch with us today for Microsoft Teams consulting.