ShoreTel Connect Support & Consulting

Norfolk, VA

managed IT resources

Proudly serving Norfolk for over 25 years

CNP Technologies is your trusted local ShoreTel Connect support and consulting services provider in the Norfolk, VA area. Leverage our expertise in ShoreTel Connect to streamline your communication for enhanced productivity. Reach out to us today to learn more from a ShoreTel Connect consultant.

What Is ShoreTel Connect?

As you may know, ShoreTel, which Mitel acquired, is a telecommunications vendor that provides businesses with unified communications solutions.

Among their solutions is ShoreTel Connect. With this solution, you'll have one platform to merge your communications from the cloud, onsite, and even hybrid solutions. This makes communication more collaborative and effective, thus uniting your team and enhancing productivity.

Employees will be able to communicate with each other seamlessly. But that's not all. They can also keep in touch with customers and outside partners with great ease.

ShoreTel Connect Features

ShoreTel Connect offers companies enhanced communication capabilities. This helps improve the efficiency and effectiveness of communication. Such capabilities include:

  • Advanced collaboration tools such as audio and web conferencing, instant messaging, desktop sharing, and point-to-point video
  • Personalized call routing and call handling for both mobile and office devices
  • Specialized apps and features including emergency notification, voicemail to text, enhanced paging, and integrated call recording

Why You Need ShoreTel Support

Ineffective communication and collaboration can play a key role in workplace failures. This is why it's vital to invest in reliable communication solutions such as ShoreTel. Such a system is robust and comprehensive to cater to all your communication needs. However, as with every technology, issues are bound to arise from time to time.

When they do, it’s essential that they’re addressed swiftly. Otherwise, employees will be unable to collaborate and call their prospects. If you rely on one engineer to address such issues, it’s likely that:

  • They’re not always available to resolve them immediately
  • They may not have adequate expertise to handle all your ShoreTel Connect needs

This is where our ShoreTel Connect Support comes into play. You’ll gain a ShoreTel Connect consultant that you can reach at any time. They’ll help you troubleshoot and resolve the problem, allowing your team to get back to work.

Why Choose CNP Technologies

When it comes to ShoreTel Support Consulting, many organizations make the mistake of waiting for the problem to arise. This forces you to bring on a partner without properly assessing whether they suit your needs.

Don’t make the same mistake. You want to have a ShoreTel Connect consulting partner that’s professional, reliable, and always available.

Some of the reasons we stand out include:


Assistance with Equipment Selection

ShoreTel phones and VoIP phones come in a wide range of options. Each offers unique capabilities to cater to the varying communication needs of businesses. The first step in setting up an efficient communication system is choosing the right infrastructure.

We understand that you do not have the necessary expertise to determine which one best suits your needs. As such, your ShoreTel Connect consultant will help you choose.


Proactive Monitoring
As a brand, we believe in enabling our clients to succeed by ensuring your communication systems are always in peak condition.

Once your system is up and running, we won't sit back and wait for you to call with an issue. We will proactively monitor it to ensure it's running smoothly. In so doing, the likelihood of errors occurring reduces.


Available 24/7/365
Part of the modern business ecosystem is ensuring you are in operation at all times. Since you can't dictate when emergencies occur, our services are available all day, every day throughout the year. So, whether it’s early in the morning or late at night, we’ll have someone ready to assist you.


ShoreTel Connect is an advanced communication solution. However, your team will not capitalize on its full capabilities if they do not know how to use them.

Our ShoreTel Connect consulting services also include training. We’ll formulate a training plan and schedule to ensure you use the system to its full extent.


A ShoreTel Connect Consultant will perform a health check of your ShoreTel environment from time to time. This is done to ensure it runs smoothly and meets your growing needs.

Get a Partner that Cares

As a company, we've invested heavily in infrastructure and top talent. Along with the high-quality service we offer, we actually care about our clients. This is why our ShoreTel Connect consulting team goes the extra mile to address your needs.

Are you using ShoreTel Connect? If not, it's time to upgrade your communication systems. At CNP Technologies, we’ll help your set up your system and offer the necessary support to keep it running smoothly. Reach out to us today for unparalleled ShoreTel Connect support.