Customer service can be tricky business. Evolving technology and the resulting demanding expectations from customers haven’t made it any easier. Even as a small business, any measure of success can lead to an overwhelming influx of customer service requests.

If you’ve had to find solutions to keep up with customer support like creating departments, hiring more staff, or planning your schedule according to customer demand, you could have a customer service center hiding within your business without realizing it. In this case, you would likely benefit immensely from calling it what it is and investing in solutions that will help to save time, improve support, improve team collaboration, and simultaneously reduce operational costs.

In today’s world, a contact center is defined less by the physical space it occupies and more by the customer experience it delivers. This flowchart will help you determine if there’s a contact center hiding within your business so you can give your staff and customers the support they deserve:

Is There a Contact Center Hiding Within Your Business?