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Four Contact Center Optimization Use Cases 

How to improve contact center performance in financial services

A modern contact center is powered by a complex web of systems that enable and manage calls, chats, IVR, analytics, customer relationship management and more. It’s important to understand exactly what your clients do across all your contact center channels, as well as what leads them to engage with you and what they do after an interaction.

Genesys four-contact-center-optimization-use-cases-banking