In the modern contact center, customer experience is king and your employees are driving that experience. In fact, 71% of people would rather interact with a human over a chatbot or other automated process. So, while it might be tempting to rely more heavily on technology and automation to handle customer service issues, a better option is to marry those tools with human interaction to provide a better experience.

Find out how you can do just that in this eBook:

GoToConnect eBook-Experience is King