RingCentral’s Open API Turns Sales Reps into Rainmakers 

Insureon had an idea to build a machine-learning system that would help their sales agents in real-time, right on sales calls, leveraging all the company’s collective knowledge in a given selling situation. That’s when Insureon called on Velvetech to come in and integrate the AI engine with RingCentral telephony and Insureon’s inhouse CRM. Velvetech is a Chicago-based full-cycle software development company with 20+ years of experience delivering custom software solutions.

As a RingCentral premier ISV partner, Velvetech has plenty of experience in integrating VoIP and other enterprise cloud communications and collaboration solutions provided by RingCentral.

RingCentral’s open API allowed Velvetech to develop a custom solution that would help Insureon to increase conversions by 52%, decrease call-handle times by 45%, and turn their sales reps into rainmakers.

Learn more about this team up and the award winning results: