More than 9,500 schools, districts, and education agencies in more than 145 countries use the nonprofit NWEA’s cloud-based testing software to administer assessment exams and track their students’ progress. With so many students and teachers using its software, NWEA’s call center is the lifeblood of the company. Unfortunately, their legacy, on-premises call center solution offered no failover, which was unacceptable.
NWEA’s first benefit from deploying RingCentral came literally on the first day RingCentral Contact Center went live.
“We went live with RingCentral Contact Center within three months, and everything worked immediately, without even a skip in operations. Our executives were shocked.”
Learn how RingCentral’s simplicity, disaster recovery, business continuity, ease of deployment, and integrated cloud communications apps and solutions helped NWEA improve productivity, support their contact center, increase engagement for both their employees and customers, and save money:NWEA