A Guide to Building Your Business Around the Customer
The days of restricted opening hours and limited support channels are over. Customers expect interactions on their terms—their channel, their schedule, and their purpose.
The traditional call center is no longer the first point of contact as consumers increasingly turn to Google, reviews, support forums, and self-help guides.
In this eBook, you’ll learn why single channel and on-premise call centers struggle to deliver the experiences your customers demand, what new contact centers look like, and how you can implement the contact center of the future in your own organization:future of customer experience